Service design : Open innovation process
Co-design of new services exploiting Earth observation satellite data. The service design task focuses on the issues and needs of users. The singularity of the proposed approach is based on the involvement beyond the expression of the needs of the users' expertise to contribute to the design of the services intended for them.
The phases of the process have been explored in projects like RITA. Very schematically, the first phase consists in identifying with the users the issues of their activities, theirs needs and its conditions of their satisfaction. The second phase defines a model and a framework to setup experimentation. The third phase is the experimentation itself and the development of a service prototype. The fourth phase takes stock of the experimentation of the new service and if necessary envisages the operational implementation.

Through its different contexts of intervention, E2L aims to reveal areas of application of Earth observation data by satellite. E2L organizes the involvement of research expertise and reveals the usefulness of its work by organizing the interactions with users through open design processes in different areas :

• Territorial management of water
• Evolution of agricultural practices
• Ecological transition of territorial policies.

E2L's expertise is based on its historical links with CESBIO and its ability to incorporate the skills of other scientific disciplines to contribute to project in collaboration with economic actors and / or public institutions.
This logic led E2L to develop a capacity to create WEB GIS tools capable of exploiting remote sensing space products but also aiming to be the support of the open design process.

Supporting different dynamics of innovation
E2L does not position itself in a linear vision of the transfer, from the "knowing" to the "profane". The singular role of SCOP is to integrate into research projects, through Living Lab mode, a process of revelation of the usefulness of scientific knowledge in remote sensing space that contributes to meet research challenges and raises sometimes new scientific questions.
In this process E2L facilitates the "service design" approach. The staff of E2L, multidisciplinary team (sociology, design, remote sensing, GIS, Web ...) and expertise support provided by the CESBIO and other laboratories, are the guarantors of a design at the highest level of the state art. Laboratories get a clear picture of downstream needs that they can turn into research questions.

In collaboration with the CESBIO et le CNES, E2L takes part in the invention of new methods for innovation with research teams in remote sensing space. (Pôle THEIA)

In the network (réseau francophone des living labs, Enoll) E2L contributes to the shaping of open innovation approaches (Workshop, training, internships, events, animation of communities of practice.)

Since 2010 in Occitanie with the PETR Portes de Gascogne area, E2L is experimenting with public-private collaborative innovation practices across the territories and prefigures the concept of a territorial innovation laboratory.